SHIPPING & RETURNS

Shipping Policy

We will always aim to dispatch your order within 48 hours (working days) of confirmation. During busier times, we estimate 2-5 working days.

Next-day express delivery is available as an option at cost, as long as the order is placed Monday to Thursday, before 12pm.

Orders placed on Friday after noon, including express delivery, will be delivered/shipped from the following Monday.

We always use a certified courier or Royal Mail whom we trust to deliver safely and securely. Orders may require a signature upon delivery; this ensures that your parcel ends up exactly where it needs to be. Each parcel has a tracking number that we pay close attention to throughout its journey.

All of our packaging is recycled & recyclable. We are a planet-positive company and so we do recycle packaging materials where appropriate. Please try to recycle your packaging too.

Shipping Costs:

UK Mainland:
Standard Shipping (Small Goods Up to 2 Kg) - £4.95
Express Shipping, Next Day - £8.95 (Orders must be placed Monday - Thursday before 12pm)

Scottish Highlands, Islands and NI:
Please note that larger or heavier goods may incur an extra fee for delivery to certain parts of Scotland and NI. If you are looking to place an order for delivery to these destinations, please contact us at the office prior to ordering so that we can verify the costs.

Channel Islands & Isle of Man:
Standard Delivery (Small Goods Up to 2 Kg) - £4.95
Tracked Delivery (Medium-Heavy Goods) - £20

For INTERNATIONAL SHIPPING we are very happy to calculate postage costs for you. Please email contact@irislifestyle.store with the item details and the postal delivery address. We cannot take responsibility for any customs charges so please research if these charges apply to your particular country prior to placing your order as it will be your responsibility to pay for those

Christmas Deliveries

** The last guaranteed posting date for standard pre-Christmas delivery is Tuesday 17th December, for next-day express it's Thursday 19th December before noon. ** Due to possible Royal Mail Postal delays deliveries may unfortunately be subject to those delays - we apologise for any inconvenience this may cause.

For more information, please contact us by email at contact@irislifestyle.store.

Return & Exchange Policy

We hope that you will love our products and become a valued part of your beautiful home, however, obviously sometimes there are circumstances in which you wish to return something. If you are not entirely satisfied with your products we are happy to accept returns within 14 days of the original purchase date. Products must be unused, undamaged and in the original packaging. We are unable to offer a refund or exchange if 14 days has passed from the original purchase date.

Please email us as soon as possible at contact@irislifestyle.store if you’d like to return your products. Unfortunately, we are unable to cover the return postage cost. It is your choice to decide how to return your goods but we advise you to insure your parcel as we are unable to issue credit for goods which are lost or damaged in transit. Please note: the parcel is your responsibility until it reaches us therefore, please pack and send goods back as securely as possible and do ask for proof of postage.

Allow at least 7 days for us to process your return. Any postage costs for the original order sent from us to you are non-refundable. Your refund or exchange will be for the cost of goods only.

Before returning any goods, please contact us directly to confirm the reason for return:
+44 (0) 1223 846129
contact@irislifestyle.store

Returns address:
Iris Lifestyle

8a Woollards Lane,

Great Shelford,

Cambridge

CB22 5LZ

You must include your customer order details with the package; we cannot offer a refund without the full order details (Name, Address and Order Reference Number). If you can’t find your Order Reference Number, please contact us before posting any returned items. Please also obtain proof of postage.

Refunds can only be made to the card used for purchase and will only be processed once the item has been received by us.

If we find that the product has been returned to us in anything less than a fully resalable condition due to usage or lack of packaging during the return transit, we reserve the right to refuse a refund on the item or deduct up to 30% of the original selling price from the refund amount.

When you buy online or by phone in the UK or EU, you have additional rights under the Distance Selling Regulations.

Damaged and Faulty goods
We advise you to check your purchase as soon as you receive it. Please notify us via email: contact@irislifestyle.store or phone: +44 (0) 1223 846129 or in writing at the address below.

We will exchange any item in the unlikely event that it is faulty and a full refund will be given if the item is in it's original packaging and unused. Customers outside of the EU will be refunded the cost of damaged and faulty items (including shipping) but we do not offer exchanges.

For international orders; if you find your items were damaged in transit, we will offer a full refund on the original order (including postage), but we will not send a replacement due to the costs involved in international shipping. Please notify us immediately and include a photograph of the damaged goods and packaging.

Returns:
Iris Lifestyle

8a Woollards Lane,

Great Shelford,

Cambridge

CB22 5LZ

+44 (0) 1223 846129

Offers and Discounts
When we offer our products at a discounted price, the following terms and conditions apply:

Unless we state otherwise, offers/discounts cannot be used in conjunction with any other offer
Clearance items, promotional items, gift certificates or delivery charges are not included in our special offers
No cash alternative is available and offers are non-transferable
Discount or offer prices will be shown at product listing page or at checkout stage online at irislifestyle.store
Iris lifestyle retains the right to withdraw offers or discounts at any time and for any reason.

Privacy

Iris Lifestyle is committed to protecting your privacy when you visit our store or our website (www.irislifestyle.store - the 'Website'). We do not collect personal information, such as names, postal addresses or email addresses, unless you approve it. We do not store credit card details nor do we share customer financial details with any 3rd parties.
By using the Website, you agree to be bound by the terms and conditions of Wilkinson’s of Shelford Ltd.’s privacy policy.

We will only call you if there is a query with your order, never for marketing or sales purposes. As a customer of Iris Lifestyle, we will use your email address to alert of your new products, special offers and other news we wish to share. In this case, or if you sign up for the Iris Lifestyle mailing list, you will have the option of unsubscribing at any time.

We have an updated privacy policy you can see here.

Security
We take precautions, including the use of Secure Sockets Layer (SSL) to protect the security of contact information that you share with us. It is your responsibility to ensure that your login details and password are secure and remain confidential at all times. In addition to this level of security, your credit card number is never stored on our database - it is securely transmitted to our payment gateway provider (Paypal) and then discarded.

Please let us know as soon as possible, should you know or reasonably suspect that the security of your account with irislifestyle.store is at risk.

Changes to these terms and Conditions
iris Lifestyle reserves the right to update or modify these Terms and Conditions at any time without prior notice. We encourage our customers to review this page whenever you purchase from our Website.

Indemnification
You agree to withhold Iris Lifestyle, Wilkinson’s of Shelford Ltd, Shelford Delicatessen and it's officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable solicitors fees, made or incurred by any third party arising out of or related to your use of this Website.

Your Feedback
We greatly appreciate the direct feedback of our customers; this is far more valuable to us than marketing agency data. We recognise the need to improve and update our service and give our customers the best possible shopping experience – we would love to hear from you! Please let us know your comments and feedback on your experience shopping with us. Email us at contact@irislifestyle.store or leave a comment on our blog.

Legal, Trademarks and Copyright

The Iris Lifestyle logos (and the Shelford Deli logos) should not be reproduced without our written permission.

Colour reproduction is as accurate as photographic and printing processes will allow. Iris Lifestyle owns the rights to all photography and other visual material on irislifestyle.store and shelforddeli.com. Reproduction of any material without our permission if forbidden.